Start with the surface that is not working, then confirm the extension, account, browser permission, and optional Bridge state.
Extension does not open
- Confirm Moxby is enabled in the browser extension manager.
- Pin the extension or reopen the browser side panel.
- Update the browser and Moxby.
- Check whether company policy blocks the extension.
A capability is missing
- Confirm the signed-in account and plan.
- Review the listing requirement.
- Check whether the Mod, Mod, Mission, or Skill is installed and enabled.
- Refresh Moxby after a recent plan or Marketplace change.
Chat or Bridge is disconnected
Confirm the Bridge is running, then reconnect the provider from the model selector. If only OpenRouter is affected, verify the API key and provider account.
Contact support
Open Help in Moxby to create a support ticket. Include the browser, extension version, relevant URL, exact error text, and steps to reproduce. Add a screenshot when it helps explain the issue, but remove private data first.